Shipping Policy

When it comes to products like curtain poles and blinds, they need special care and attention when shipping them, but don't worry, we've been doing it for a long time now and we do our best to get the orders out to you on time, and in good condition.

Processing Time

If you place your order before 2pm it will leave us that same day. We ship within the UK. Some products can be shipped world wide too, we will always inform you of that at the checkout.

Delivery Costs & Times

The below times are estimations based on real world data collected from past orders. They are approximate times for reference only.

Delivery within the UK

Method	Processing Time	Cost (Orders below £30.00)	Cost (Orders above £30.00)	Delivery Time
Royal Mail 48 (for products under 1.2m)	1 day	£2.95	FREE	2-3 days
Royal Mail Tracked 24 (for products under 1.2m)	1 day	£4.95	£2.95	1-2 days
Royal Mail Special Delivery (for products under 1.2m)	1 day	£6.95	£6.95	Next Day
DX 24 Hour (for products over 1.2m)	1 day	£2.95	FREE	Next Day

Royal Mail 48 aims (not a guarantee) to deliver within 2 working days.
Royal Mail Tracked 24 aims (not a guarantee) to deliver within 1 working day. This is a tracked service.
Royal Mail Special Delivery guarantees to deliver by 1PM The next working day. You can also pay extra to guarantee Saturday delivery (contact us).
DX 24 is a 24 hour service so it's delivered the next day as standard.

Delivery outside of the UK

Method	Processing Time	Cost (Orders below £30.00)	Cost (Orders above £30.00)	Delivery Time
International Standard (via Fedex)	1 day	£4.95	£2.95	3-10 days
International Tracked (via Fedex)	1 day	£8.95	£8.95	3-10 days

Orders sent outside of the UK have estimated arrival of between 3 and 10 days, but this can be affected by the destination country's delivery network. Packages outside of the EU may be subject to delay through the destination country's customs system. Not all of our products can be sent internationally but we will always inform you of that at the checkout.

Tracking Your Order

When your items are shipped out, you should receive a notification from us via email with a tracking number

Taxes & Extra Charges

All UK orders include VAT (Value Added Tax). Any orders outside of the UK may be subject to additional customs checks or charges depending on the country. We are happy to help with this so feel free to contact us for more information.

Change Your Address

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 12 hours of placing your order at info@thepolesandblindsoutlet.com or Call Us at +44(0)1299 826744. Please note we process and dispatch orders within one business day of your order being placed.

Cancellations

If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. Please refer to our refund policy if an order has already been dispatched.

Parcel damaged in transit

If you find a parcel damaged in transit, please reject the parcel from the courier and contact our customer service. If the parcel has been delivered without your presence, please contact customer service with the next steps.